Questions
Frequently Asked Questions
A few quick answers about scheduling, pricing, service areas, and what to expect when working with Lyn & Lili’s.
Do you bring your own cleaning supplies?
Yes, we can bring basic cleaning supplies with us. If you have certain products you prefer used in your home, just let us know before your cleaning.
What areas do you serve?
We serve Amity, Glenwood, Arkadelphia, Hot Springs, and surrounding Arkansas areas. If you are close by, reach out and we can let you know if your home or business is in range.
Do you offer one-time cleaning?
Yes. We offer one-time cleanings, deep cleans, move-in and move-out cleanings, rental cleanings, and recurring cleaning options.
Do you offer recurring weekly or biweekly cleaning?
Yes. Recurring cleanings are available depending on schedule and location. Weekly, biweekly, and monthly options may be available.
How does pricing work?
Standard cleaning starts at $100, deep cleaning starts at $250, and move-in or move-out cleaning starts at $300. Bedroom count is only part of the quote. Square footage, bathrooms, condition, buildup, pet hair, add-ons, and the amount of work can move the price higher, especially in larger homes. We give a clear quote before starting.
Do you require a booking deposit?
Some first-time, deep-clean, move-in/move-out, or larger appointments may require a 25% booking deposit to reserve the scheduled time. The deposit is applied to the final balance. If an appointment is canceled inside the late-cancellation window, some or all of the deposit may be applied toward the cancellation fee.
What is your cancellation policy?
Please give at least 24 hours' notice to cancel or reschedule. Cancellations with less than 24 hours' notice may be charged 50% of the scheduled service. If our team is already traveling to the property, has arrived, is turned away, or cannot access the property at the scheduled time, the appointment may be charged up to the full scheduled amount. We will always try to work with genuine emergencies.
When is payment due after the cleaning?
Payment is due when the service is completed unless another arrangement was approved in advance. We ask that payment be submitted within one hour of completion. If it has not been received within one hour, the balance is considered past due and we may send a reminder. Balances still unpaid after 24 hours may be subject to a $15 late fee, and future appointments may be paused until the account is current.
Do you clean nicotine-stained walls or tobacco residue?
Yes. We clean visible tobacco film and yellow staining from suitable washable walls, trim, doors, and hard surfaces. Smaller areas start at $250, and whole-home projects are quoted from photos or a walkthrough. This is surface cleaning, not full smoke-damage restoration or guaranteed odor removal.
Do you clean Airbnbs or rental properties?
Yes. We offer Airbnb and rental turnover cleaning for local property owners, hosts, and landlords.
Do you clean offices or professional buildings?
Yes. We offer cleaning for small offices, professional buildings, common areas, bathrooms, and breakrooms.
Do you offer home organization or decluttering?
Yes. We help organize closets, pantries, cabinets, laundry rooms, and other everyday spaces that need sorting, shelf cleaning, and a more practical setup.
Do you provide household cleaning help for seniors?
Yes. We offer non-medical senior home cleaning and light household help such as laundry, bedding changes, bathrooms, kitchens, floors, trash, and simple organization.
Can I book holiday or post-party cleaning?
Yes, depending on availability. We offer guest-ready cleaning before holidays and gatherings, after-party cleanup, and post-holiday household resets.
Do I need to be home during the cleaning?
That is up to you. Some customers prefer to be home, and others make arrangements for access. We can talk through what works best for you.
Still have a question?
Send us a message and tell us what you need cleaned. We’ll help you figure out the right service and give you a clear quote.
Request a Quote